It was shortly after Thanksgiving, late one afternoon on a cold day in November. I had just gotten home from what I thought was my last business trip of the year. I was tired and wrung out from all the travel, not to mention all of the hubbub of gearing up for the holiday season with friends and family, dinners and parties, and you get the idea. I had just sat down in my favorite comfy chair and put my feet up and closed my eyes when a call came in to the Process Improvement Partners Hotline. The voice was deep, full of life, and familiar. “Adam!“ It wasn’t a question, it was a statement. It was as if he knew me and somehow, I knew him. I had spoken with him before, but I couldn’t put my finger on when and where it might have been.
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