Working Like a Business Owner

The hourly operator knew more about the science of board drying than anyone on the benchmarking team. This ownership correlated to the best running factory in our company.

Customer focus, Kaizen Success Stories, leadership, Learning, OperationsAdam LawrenceNovember 13, 2025Process Improvement Partners LLCOwnership, Voice of the Customer, Benchmarking, leadership commitment

A Challenging Place to Work

What appeared to be the hardest and hottest job in the company was the one valued most by the technician doing the work.

Kaizen Success Stories, leadership, Lean, Learning, Customer focus, OperationsAdam LawrenceJune 6, 2024Process Improvement Partners LLCBenchmarking, Lean, Leadership

Voice of the COWstomer

Kaizen Success Stories, Customer focus, LearningAdam LawrenceNovember 16, 2022Process Improvement Partners LLCBenchmarking, Voice of the customer

Stories of leadership, lean, and learning - Process Improvement Partners