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An Incorrect Measure of Success

An Incorrect Measure of Success

I used to think customer acquisition was the most difficult and challenging aspect of my business. Once I realized customer retention is top priority, it changed my perspective and approach.

Lean, leadership, Kaizen Success Stories, Customer focusAdam LawrenceFebruary 5, 2026Process Improvement Partnersleadership commitment, key performance indicators, Voice of the Customer

Know Your Niche

Know Your Niche

You can't be all things to all people. Once I narrowed my focus, I changed my approach and helped the most people.

Customer focus, Kaizen Success Stories, leadership, ServicesAdam LawrenceNovember 27, 2025Process Improvement Partners LLCCustomer Focus, Voice of the Customer, communication, leadership commitment

Working Like a Business Owner

Working Like a Business Owner

The hourly operator knew more about the science of board drying than anyone on the benchmarking team. This ownership correlated to the best running factory in our company.

Customer focus, Kaizen Success Stories, leadership, Learning, OperationsAdam LawrenceNovember 13, 2025Process Improvement Partners LLCOwnership, Voice of the Customer, Benchmarking, leadership commitment

The Birth and Quiet Death of Definitions

The Birth and Quiet Death of Definitions

We created a beautiful, highly complicated product that no one bought. In the end, it led to many great innovations.

Customer focus, Kaizen Success Stories, leadership, Learning, OperationsAdam LawrenceOctober 16, 2025Process Improvement Partners LLCVoice of the Customer, Innovation, Leadership commitment

A Good Story Provides a Good Opportunity

A Good Story Provides a Good Opportunity

Customer focus, Kaizen Success Stories, leadershipAdam LawrenceAugust 18, 2025Process Improvement Partners LLCStorytelling, Teamwork, Voice of the customer

What do you do when you're the Industry Leader? You Improve.

What do you do when you're the Industry Leader? You Improve.

Customer focus, Innovation, Kaizen Success Stories, Lean, leadershipAdam LawrenceJuly 21, 2025Process Improvement Partners LLCHealth and safety, Teamwork, Value Stream Mapping

Improving Safety from the Perspective of our Customers

Improving Safety from the Perspective of our Customers

Customer focus, Kaizen Success Stories, leadershipAdam LawrenceJuly 7, 2025Process Improvement Partners LLCSafety, Customer Focus, leadership commitment, Voice of the Customer

Firm in our Convictions

Firm in our Convictions

Customer focus, Kaizen Success Stories, leadership, OperationsAdam LawrenceJune 23, 2025Process Improvement Partners LLCHealth and safety, leadership commitment, Alignment, teamwork

Don't Judge a Book by its Cover

Don't Judge a Book by its Cover

Kaizen Success Stories, leadership, OperationsAdam LawrenceJune 9, 2025Process Improvement Partners LLCTeamwork, Leadership, reliability

Building their Future

Building their Future

Customer focus, Innovation, Kaizen Success Stories, leadershipAdam LawrenceMay 26, 2025Process Improvement Partners LLCStrategy, Voice of the Customer, Reliability, Leadership

Experimenting in Europe

Experimenting in Europe

leadership, Learning, Customer focus, ServicesAdam LawrenceFebruary 8, 2025Process Improvement Partners LLCCustomer Focus, Problem Solving, Voice of the Customer

Don't be Afraid to Ask for Help

Don't be Afraid to Ask for Help

Customer focus, leadership, Kaizen Success Stories, OperationsAdam LawrenceFebruary 1, 2025Process Improvement Partners LLCcompliance, teamwork, trust

Aligned Area Owners are the Glue that Holds Things Together - Part 2

Aligned Area Owners are the Glue that Holds Things Together - Part 2

Customer focus, Kaizen Success Stories, leadership, LeanAdam LawrenceJanuary 25, 2025Process Improvement Partners LLCTeamwork, Area Owner, Wheel of Sustainability

Aligned Area Owners are the Glue that Holds Things Together - Part 1

Aligned Area Owners are the Glue that Holds Things Together - Part 1

Customer focus, Kaizen Success Stories, leadership, LearningAdam LawrenceJanuary 18, 2025Process Improvement Partners LLCArea Owner, Alignment, Accountability, leadership commitment

You Can't Help People if you don't Build Trust

You Can't Help People if you don't Build Trust

Customer focus, Kaizen Success Stories, leadership, Learning, ServicesAdam LawrenceJanuary 11, 2025Process Improvement Partners LLCTeamwork, Customer Focus, Alignment

Do Your Due Diligence

Do Your Due Diligence

Lean, leadership, Kaizen Success Stories, OperationsAdam LawrenceJanuary 2, 2025Process Improvement Partners LLCLeadership commitment, Ownership, Teamwork

The Ship that didn't Sail

The Ship that didn't Sail

Customer focus, Kaizen Success Stories, leadership, ServicesAdam LawrenceNovember 21, 2024Process Improvement Partners LLCVoice of the customer, leadership commitment, Wheel of Sustainability

When Someone Knows You Better than You Know Yourself

When Someone Knows You Better than You Know Yourself

leadership, Kaizen Success Stories, Customer focus, Lean, Learning, ServicesAdam LawrenceNovember 7, 2024Process Improvement Partners LLCLeadership commitment, Voice of the customer

You're Not in Kansas Anymore

You're Not in Kansas Anymore

Customer focus, Kaizen Success Stories, Innovation, leadership, LearningAdam LawrenceOctober 24, 2024Process Improvement Partners LLCLeadership, wheel of sustainability, voice of the customer

Diving into the Deep End

Diving into the Deep End

Customer focus, Innovation, Kaizen Success Stories, leadership, Lean, Operations, LearningAdam LawrenceOctober 10, 2024Process Improvement Partners LLCInnovation, Safety, Customer Focus, Kaizen