An Incorrect Measure of Success
I used to think customer acquisition was the most difficult and challenging aspect of my business. Once I realized customer retention is top priority, it changed my perspective and approach.
Creative Problem Solving Happens at any Age
Problems are everywhere. It’s easy to feel overwhelmed and give up, thinking there are more problems than solutions. While it’s true we can’t solve everything—and some things are simply out of our control—my advice is to focus on the problems you can solve and be willing to experiment until you get the results you’re looking for.
Does Continuous Improvement Have to be Industry Specific?
I often meet people who are interested in the work I do, and sometimes, these conversations turn into future business opportunities. One statement I hear quite frequently goes something like this: “I see you’ve made great strides working with manufacturers in [insert industry here]. But we’re different, so I want to know what experience you have in my industry.”
Hope is a Precious Commodity
Once the workers in Mississippi saw how quickly the reliability techniques made their line safer and more efficient, they became unstoppable.
The Bottleneck
The COO loved my work, but couldn't afford to bring me down to his company every week. He challenged me to upskill his employees to take over the Kaizen event responsibilities. Challenge accepted!
Living in the Moment
My project manager liked to tour new places and I found out how much he liked Formula 1 racing. While in Belgium, we found one of the most famous tracks in the world, Nürburgring. We walked in like we owned the place and had a blast taking it all in.
Leadership Commitment in a Challenging Situation
When my team leader came down with COVID, I thought it would be wise to delay the Kaizen event. He wanted to push through and joined us virtually on the first day. Even without him physically in the room with the team, we didn't miss a beat and made some significant improvements.