I used to think customer acquisition was the most difficult and challenging aspect of my business. Once I realized customer retention is top priority, it changed my perspective and approach.

Creative Problem Solving Happens at any Age

Problems are everywhere. It’s easy to feel overwhelmed and give up, thinking there are more problems than solutions. While it’s true we can’t solve everything—and some things are simply out of our control—my advice is to focus on the problems you can solve and be willing to experiment until you get the results you’re looking for.

Does Continuous Improvement Have to be Industry Specific?

I often meet people who are interested in the work I do, and sometimes, these conversations turn into future business opportunities. One statement I hear quite frequently goes something like this: “I see you’ve made great strides working with manufacturers in [insert industry here]. But we’re different, so I want to know what experience you have in my industry.”

Hope is a Precious Commodity

Once the workers in Mississippi saw how quickly the reliability techniques made their line safer and more efficient, they became unstoppable.

The Unexpected Benefit

Customer focus, Innovation, Kaizen Success Stories, Lean, OperationsAdam LawrenceAugust 4, 2025Process Improvement Partners LLCTeamwork, Kaizen, quality, Innovation

What do you do when you're the Industry Leader? You Improve.

Customer focus, Innovation, Kaizen Success Stories, Lean, leadershipAdam LawrenceJuly 21, 2025Process Improvement Partners LLCHealth and safety, Teamwork, Value Stream Mapping

Raising the Bar for Quality

Kaizen Success Stories, Customer focus, Lean, OperationsAdam LawrenceMarch 29, 2025Process Improvement Partners LLCleadership commitment, Voice, quality

Never Tell Someone Their Baby's Ugly

Customer focus, Kaizen Success Stories, Lean, LearningAdam LawrenceMarch 15, 2025Process Improvement Partners LLCTeamwork, Kaizen, Alignment

My First VSM for a Non-manufacturing Process

Customer focus, Kaizen Success Stories, Lean, Learning, ServicesAdam LawrenceMarch 1, 2025Process Improvement Partners LLCCustomer Focus, voice of the customer, Value Stream Mapping

Macon a Productivity Improvement

Customer focus, Kaizen Success Stories, Lean, OperationsAdam LawrenceFebruary 15, 2025Process Improvement Partners LLCreliability, Kaizen, teamwork

Aligned Area Owners are the Glue that Holds Things Together - Part 2

Customer focus, Kaizen Success Stories, leadership, LeanAdam LawrenceJanuary 25, 2025Process Improvement Partners LLCTeamwork, Area Owner, Wheel of Sustainability

Do Your Due Diligence

Lean, leadership, Kaizen Success Stories, OperationsAdam LawrenceJanuary 2, 2025Process Improvement Partners LLCLeadership commitment, Ownership, Teamwork

My First True Gemba Walk

Customer focus, Innovation, Kaizen Success Stories, Lean, LearningAdam LawrenceDecember 19, 2024Process Improvement Partners LLCGemba walk, Leadership, Voice of the customer, Kaizen

Surviving a Brutal Work Environment

Lean, Learning, Operations, Kaizen Success StoriesAdam LawrenceDecember 5, 2024Process Improvement Partners LLCVoice of the customer, teamwork, Survival

When Someone Knows You Better than You Know Yourself

leadership, Kaizen Success Stories, Customer focus, Lean, Learning, ServicesAdam LawrenceNovember 7, 2024Process Improvement Partners LLCLeadership commitment, Voice of the customer

Diving into the Deep End

Customer focus, Innovation, Kaizen Success Stories, leadership, Lean, Operations, LearningAdam LawrenceOctober 10, 2024Process Improvement Partners LLCInnovation, Safety, Customer Focus, Kaizen

Zigging and Zagging Along the Way

Customer focus, Kaizen Success Stories, leadership, Lean, Learning, ServicesAdam LawrenceSeptember 26, 2024Process Improvement Partners LLCFacilitation, Kaizen, Voice of the Customer

The Bottleneck

The COO loved my work, but couldn't afford to bring me down to his company every week. He challenged me to upskill his employees to take over the Kaizen event responsibilities. Challenge accepted!

Living in the Moment

My project manager liked to tour new places and I found out how much he liked Formula 1 racing. While in Belgium, we found one of the most famous tracks in the world, Nürburgring. We walked in like we owned the place and had a blast taking it all in.

Leadership Commitment in a Challenging Situation

When my team leader came down with COVID, I thought it would be wise to delay the Kaizen event. He wanted to push through and joined us virtually on the first day. Even without him physically in the room with the team, we didn't miss a beat and made some significant improvements.

Stories of leadership, lean, and learning - Process Improvement Partners