I graduated from Virginia Tech and went to work as a corporate industrial engineer for Thomasville Furniture in North Carolina. Harriet was my first mentor. She was working on a project to improve the productivity of one of our bedroom furniture manufacturing facilities.

Sometimes You Have to Let Things Go

I was a supervisor at a small ceiling grid plant in Franklin Park Illinois. I could see all the way from one end of the factory to the shipping docks at the other end from my second-floor office.

Why Would You Treat Your People that Way?

Our fiberglass ceiling tile plant in Ohio got their board stock from another company (let’s call them Vendor X). They had some problems with the quality of some of the boards they received. As Vendor X was a critical partner, they decided to co-host a Kaizen event to eliminate the quality problems.

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