Stories of Leadership, Lean, and Learning
Armstrong World Industries has a strong safety culture and is relentless in driving to zero injuries globally. Early on in the journey to zero, our factories focused on compliance, holding people accountable to wear their safety glasses, safety shoes, and follow various protocols. That took safety to a certain level, but the company performance plateaued. How could we get to the next level of leadership?
Read MoreI was promoted to business unit manager in a union facility for Armstrong World Industries. The relationship between management and the hourly employees had been strained for many years. It was so bad that on my first day on the job, there was a sign that said, “the plant will be closing in two months.” I wondered why they had so little faith in me. The shop steward told me, “Adam, even if we could trust you, we didn’t trust the person before you and won’t trust the person after you.” It was like they had given up on any form of leadership and stability.
Read MoreArmstrong World Industries is the global leader in suspended ceilings. That might not seem like much to you, but when you sell over a billion square feet of ceiling tile and the grid to suspend it every year, you’re making a big impact in the construction and housing market.
Read MoreFor part of my career, I worked for Dal-Tile in Dallas Texas. I was the environmental, safety, health, and mining liaison for our twelve manufacturing plants. My job was to help each plant stay compliant and safe, providing training and reporting support. We had a number of factories in Texas, and I visited each one and get to the know the employees and leadership. That way, I could develop a support plan that was mutually beneficial.
Read MoreA leading global building products company reached out for assistance with a strategy session. When I spoke with Vince, the sponsor/team leader, I listened to his pain points and suggested facilitating a Value Stream Mapping (VSM) session for his team. He told me VSM wasn’t how he wanted to proceed. Even though I thought it would be the best approach, I listened to his concerns and modified my approach for his needs. I’m glad I did.
Read MoreIn my early corporate days at Thomasville Furniture, I was given the opportunity to try many things to improve the performance and quality of the operation. This story isn’t about me, but another engineer, who came up with something so creative, he saved the company millions of dollars and improved quality of the product for our customers.
Read MoreIt was my first Kaizen event with a new client in Florida. They make building products for the residential market. On my first visit with Brian, my sponsor, I saw many opportunities to apply Kaizen to and made my recommendations. He picked his current pain point, which was labor utilization at the end point of a multi-line operation. The goal of the Kaizen event would be to balance work across all lines and require less labor to support the operation. The people wouldn’t be sent home, they would be redeployed to other parts of the plant where overtime was being used to keep things running.
Read MoreI took a site visit to a new client that runs a paper mill in Oklahoma. After a solid day of meeting the leadership team and touring the site, we agreed on a series of Kaizen events, starting with two 5S events, one on the paper mill side of the plant, and the other one on the converting side. Talk about night and day! In Part I, we saw what happens when the area owner wasn’t aligned. This story is about an aligned area owner.
Read MoreI took a site visit to a new client that runs a paper mill in Oklahoma. After a full day of meeting the leadership team and touring the factory, we agreed to a series of Kaizen events, starting with two 5S events, one in the paper mill building, and the other one in the converting building. Talk about night and day! Here’s the first story about what happens when the area owner wasn’t aligned. (And to learn about the experience when the area owner is aligned, be sure to read Part II.)
Read MoreI applied Lean thinking exclusively to manufacturing processes for many years of my career. I wasn’t able to stretch my thinking beyond what I could see – the production of a physical product and how it impacts the customer, business, and employees. I conducted Value Stream Mapping (VSM – a strategic planning approach based on the view of the customer) sessions for many manufacturing facilities and we were able to identify countless opportunities to significantly improve safety, productivity, quality, and customer service. I developed a reputation for my ability to engage teams and facilitate complex sessions.
Read MoreI had many stops in my corporate career. I worked in furniture, ceiling grid, ceiling tile, ceramic tile, and vinyl flooring all over the world. My most challenging assignment was working for Dal-Tile in Dallas Texas. I was the environmental, health, safety, mining, and industrial engineering liaison for the twelve manufacturing locations around the country.
Read MoreAmstrong World Industries and Worthington Steel combined forces to create the number one ceiling grid manufacturer in the world. It didn’t start out that way, as employees of both companies were feeling their way through the combination of cultures.
Read MoreI have been influenced by many pop-culture references over the years. During my Kaizen events, words or phrases come out of my mouth that are my attempt to make the situation relatable to the team and make them feel better about the situation they’re in and the problem they’re facing. I want them to realize it’s not the first time something bad happened in business and their problems aren’t insurmountable. I wasn’t always this way – maybe you can learn from my mistakes!
Read MoreRight before the pandemic, I was asked to conduct a site assessment by one of my clients. The twist here is that it wasn’t for one of their own plants. Rather, they wanted me to assist one of their key suppliers, who was a co-packer (someone who packages and labels products for its clients and sometimes manufactures products using the clients’ brand). I should have seen the warning signs sooner.
Read MoreSometimes, even though you know you could help a prospect, they don’t feel the same way. This is one of those stories about my inability to create alignment with a business leader.
Read MoreI developed a Kaizen facilitator training program for CITY Furniture. Once I realized I could train others in facilitation techniques I had developed over many years of experience, I decided to share the program with my network.
Read MoreI started my career as an industrial engineer for Thomasville Furniture in North Carolina. My initial responsibilities included warehouse barcoding support and veneer plant projects. For the warehouse, I had to learn how barcodes were used to inventory, ship, and receive finished furniture from the various plants in the network. In the veneer plant, I was to conduct time and work studies and also identify improvement projects.
Read MoreMy first Kaizen event with a new client in Oregon came as result of my site visit the month before. We were going to apply 5S to an area of their plant that was well behind budget. During my visit, I noticed that although prior efforts had been made to improve organization, they hadn’t stuck. With the appropriate use of Lean principles and the Wheel of Sustainability, I felt I could help them get back on track.
Read MoreHave you ever had a meeting where it seems like nothing was accomplished? Is every meeting this way for you? Do your meetings start late? I have facilitated hundreds of meetings and Kaizen events and have learned over the years these five key tips to an effective meeting.
Read MoreLast year, Dave, a network connection, reached out to me to see if I could help him in his continuous improvement journey. His wife had worked with me at Armstrong, and one evening he was talking with her about some of his frustrations at work. She said, “If you want to get the right help, call Adam. He is tenacious and won’t let you or your team fail.”
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