After many years, I was able to influence my number one client to take their Gemba walk to the next level of performance. When the hourly production operator stood up and gave his perspective, it changed the mind set of the leadership team.
Read MoreI visited an engineered wood flooring plant in Kentucky. They were losing millions of dollars annually due to poor scrap performance. After meeting with the Plant Manager and his leadership team, we took a Gemba walk to assess the current situation.
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