A Challenging Place to Work
What appeared to be the hardest and hottest job in the company was the one valued most by the technician doing the work.
What appeared to be the hardest and hottest job in the company was the one valued most by the technician doing the work.
The Journey of 100 Google Business Reviews
When I got my first Google Business Review, I was excited for the feedback I received. Now I wanted more! How was I going to get more, I wondered?
Five Lessons from my First Five Years in Business
Consulting is filled with ups and downs. Here's what I learned during my first five years.
Consulting is filled with ups and downs. Here's what I learned during my first five years.
Guiding Principles
Once we removed conveyer guides, we improved the performance at the world’s largest ceiling plant.
Once we removed conveyer guides, we improved performance at the world’s largest ceiling tile plant.
Stop and Smell the Roses
We were so close to setting a company record. Why was everyone so stressed out?
Sometimes the Right Choice isn't the Convenient One
I made a significant rookie mistake. Luckily, I only made it once in my career!
It's Better to beg Forgiveness than ask Permission
Our Kaizen team couldn’t wait for approvals to make vital changes.
Speaking Up Takes Courage
Don't wait too long to find out if you're heading in the right (or wrong) direction.
If it Fits, it Ships
Using Tell, Show, and Do prevented a problem that would have created a poor customer experience.
Best Event Ever
My catch phrase for Kaizen events caught on throughout the organization and created energy and excitement for process improvement.
