Helping you grow your profits through sustained process improvement

Posts tagged customer focus

Go to the Source

There were twelve different reports from eight different states all due at the same time. The only way to stay compliant was to contact each state agency and ask for their help.

Operations, Learning, Lean, leadership, Kaizen Success Stories, Customer focusAdam LawrenceMay 9, 2024Process Improvement Partners LLCVoice of the Customer, customer focus, compliance, leadership commitment

Perfection Isn't Always a Good Idea

We brought robots into our dining room table factory, thinking that they could make a much better looking and consistent product than we could by hand. They succeeded, only to be rejected by our customers.

Learning, Lean, Operations, leadership, Kaizen Success Stories, Customer focusAdam LawrenceApril 11, 2024Process Improvement Partners LLCcustomer focus, Voice of the Customer, leadership commitment

Stories of leadership, lean, and learning - Process Improvement Partners