Perfection Isn't Always a Good Idea We brought robots into our dining room table factory, thinking that they could make a much better looking and consistent product than we could by hand. They succeeded, only to be rejected by our customers. Learning, Lean, Operations, leadership, Kaizen Success Stories, Customer focusAdam LawrenceApril 11, 2024Process Improvement Partners LLCcustomer focus, Voice of the Customer, leadership commitment LinkedIn0 0 Likes