Even the Weather Couldn't Beat the Team
With an impending ice storm coming, would we get enough team members to test our new process?
Knowing Your Product a Bit too Well
How did the mining operator know the clay was good? He took a bite!
My Stuff's not Going to Fit in that Box
I was so focused on the battle that I didn’t realize something good was happening
Not Everyone Thinks the Same
There are so many ways to solve a problem. My approach wasn't necessarily the best for others.
One Call was all that was Needed
A simple phone call would have saved 18 months of wasted effort.
How do you Measure Knowledge?
We were able to come up with a measure that helped us make better investments in people and resources.
Who Are We Designing This For?
Make information convenient for the people doing the work, not those managing the work.
Championing Change in Technology
The story of how we brought Lean into our Global Technology organization.
A Wakeup Call
Sometimes you have to make a life changing decision to improve the organization.