Stories of leadership, lean, and learning - Process Improvement Partners

Posts in Customer focus

A Brilliant Invention

Kaizen Success Stories, Innovation, Customer focusAdam LawrenceSeptember 1, 2025Process Improvement Partners LLCInnovation, Voice of the Customer, Invention

A Good Story Provides a Good Opportunity

Customer focus, Kaizen Success Stories, leadershipAdam LawrenceAugust 18, 2025Process Improvement Partners LLCStorytelling, Teamwork, Voice of the customer

The Unexpected Benefit

Customer focus, Innovation, Kaizen Success Stories, Lean, OperationsAdam LawrenceAugust 4, 2025Process Improvement Partners LLCTeamwork, Kaizen, quality, Innovation

What do you do when you're the Industry Leader? You Improve.

Customer focus, Innovation, Kaizen Success Stories, Lean, leadershipAdam LawrenceJuly 21, 2025Process Improvement Partners LLCHealth and safety, Teamwork, Value Stream Mapping

Improving Safety from the Perspective of our Customers

Customer focus, Kaizen Success Stories, leadershipAdam LawrenceJuly 7, 2025Process Improvement Partners LLCSafety, Customer Focus, leadership commitment, Voice of the Customer

Firm in our Convictions

Customer focus, Kaizen Success Stories, leadership, OperationsAdam LawrenceJune 23, 2025Process Improvement Partners LLCHealth and safety, leadership commitment, Alignment, teamwork

Building their Future

Customer focus, Innovation, Kaizen Success Stories, leadershipAdam LawrenceMay 26, 2025Process Improvement Partners LLCStrategy, Voice of the Customer, Reliability, Leadership

Raising the Bar for Quality

Kaizen Success Stories, Customer focus, Lean, OperationsAdam LawrenceMarch 29, 2025Process Improvement Partners LLCleadership commitment, Voice, quality

Never Tell Someone Their Baby's Ugly

Customer focus, Kaizen Success Stories, Lean, LearningAdam LawrenceMarch 15, 2025Process Improvement Partners LLCTeamwork, Kaizen, Alignment

My First VSM for a Non-manufacturing Process

Customer focus, Kaizen Success Stories, Lean, Learning, ServicesAdam LawrenceMarch 1, 2025Process Improvement Partners LLCCustomer Focus, voice of the customer, Value Stream Mapping

Macon a Productivity Improvement

Customer focus, Kaizen Success Stories, Lean, OperationsAdam LawrenceFebruary 15, 2025Process Improvement Partners LLCreliability, Kaizen, teamwork

Experimenting in Europe

leadership, Learning, Customer focus, ServicesAdam LawrenceFebruary 8, 2025Process Improvement Partners LLCCustomer Focus, Problem Solving, Voice of the Customer

Don't be Afraid to Ask for Help

Customer focus, leadership, Kaizen Success Stories, OperationsAdam LawrenceFebruary 1, 2025Process Improvement Partners LLCcompliance, teamwork, trust

Aligned Area Owners are the Glue that Holds Things Together - Part 2

Customer focus, Kaizen Success Stories, leadership, LeanAdam LawrenceJanuary 25, 2025Process Improvement Partners LLCTeamwork, Area Owner, Wheel of Sustainability

Aligned Area Owners are the Glue that Holds Things Together - Part 1

Customer focus, Kaizen Success Stories, leadership, LearningAdam LawrenceJanuary 18, 2025Process Improvement Partners LLCArea Owner, Alignment, Accountability, leadership commitment

You Can't Help People if you don't Build Trust

Customer focus, Kaizen Success Stories, leadership, Learning, ServicesAdam LawrenceJanuary 11, 2025Process Improvement Partners LLCTeamwork, Customer Focus, Alignment

My First True Gemba Walk

Customer focus, Innovation, Kaizen Success Stories, Lean, LearningAdam LawrenceDecember 19, 2024Process Improvement Partners LLCGemba walk, Leadership, Voice of the customer, Kaizen

The Ship that didn't Sail

Customer focus, Kaizen Success Stories, leadership, ServicesAdam LawrenceNovember 21, 2024Process Improvement Partners LLCVoice of the customer, leadership commitment, Wheel of Sustainability

When Someone Knows You Better than You Know Yourself

leadership, Kaizen Success Stories, Customer focus, Lean, Learning, ServicesAdam LawrenceNovember 7, 2024Process Improvement Partners LLCLeadership commitment, Voice of the customer

You're Not in Kansas Anymore

Customer focus, Kaizen Success Stories, Innovation, leadership, LearningAdam LawrenceOctober 24, 2024Process Improvement Partners LLCLeadership, wheel of sustainability, voice of the customer