The team thought that all of the tools would be lost if we placed them on a board for everyone to use. When I suggested to paint them pink, that got their attention
We were trying to solve a critical problem with our Amazon orders. Once the team realized it had complete authority to make changes, breakthroughs occurred.
We were trying to identify millions of dollars of savings for a client. They wanted the session to take four hours. I had to work hard to convince them to take the right amount of time to reap the results they sought.
The team was trying to get the crew to try their new changeover process. The crew wanted to do it their old way. Here’s how we got them to change their ways.