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Stories of Leadership, Lean, and Learning

You’re Not in Kansas Anymore

I worked as a supervisor in a small ceiling grid plant for Armstrong in Franklin Park Illinois. In my first year there, Armstrong and Worthington Industries created a joint venture to leverage each other’s strengths and grow the business. I was offered the role of industrial engineering manager at the plant in Sparrows Point Maryland. The plant in Franklin Park was going to be closed.

After helping to shut down the plant, I moved my family to Baltimore and started my new role. I quickly realized how much more Worthington understood grid manufacturing. They provided the steel and the science of roll-forming was clearly followed by them. They were quickly helping us improve performance.

I was invited to the corporate headquarters in Malvern Pennsylvania, to meet with various executives in the new venture. Malvern was a manufacturing site for Worthington, and they oversaw the day-to-day operations.

I always thought Armstrong was a conservative company with very simple and powerful values. Mostly guided by the Golden Rule, people were treated with respect and all rules were followed, to the letter. I even joked we were run by the Amish, who have a very simple, but hard-working life. Great people with an amazing work ethic. We were so strict and inflexible at Armstrong. It seemed like fun was missing. Or if not missing, it was well-hidden.

I arrived early in the morning and met with the president of the new venture. He was very passionate about the possibilities for the business and had laid out an agenda for my day. First up was the VP of manufacturing, quality, and then the VP of engineering.

When I met Bill, the VP of engineering, he told me a little about himself. He didn’t have a degree in engineering but had a lot of experience. This would never have been allowed at Armstrong. He also told me he’d rather go to lunch to get to know me. How could I say no?

We went to a local pizza joint, and he ordered a pitcher of beer. I told him I don’t drink during the workday and he told me, “That’s alright, it’s not for you!” I was surprised because I had never seen anyone at Armstrong drink during work hours. But I was also intrigued by the looser approach to work. I drank my Coke and Bill proceeded to finish the pitcher. I definitely got to know him better and we shared many stories and laughed a lot.

The rest of the day was a blur, but I got the same positive vibe from others I met as I did from Bill. Over the next two years, I got the opportunity to participate in many fun activities with other colleagues from the venture. They had the best parties and gatherings. We played hard and worked hard, and the venture became the number one grid manufacturer in the world.