When I started my career, I quickly learned how important it was to spend time out in the process and create good working relationships with the people doing the work. Go to Gemba!
This was my first IT Kaizen event. Our Gemba walk was scheduled from 9 pm Sunday to 1:30 am on Monday. Would the team find breakthroughs and would I be able to say awake?
This is the story of how I challenged the plant manager to go to the Gemba to verify his assumptions about the factory floor. Spoiler alert - he learned something he wasn’t expecting.
We were arguing about a problem we were trying to solve when our Sensei walked over and told us to go to gemba to find it. I didn’t even know what it was!