Adam Lawrence 2/5/26 Adam Lawrence 2/5/26

An Incorrect Measure of Success

I used to think customer acquisition was the most difficult and challenging aspect of my business. Once I realized customer retention is top priority, it changed my perspective and approach.

A green field with the image of a score in white, 1:0

Adam Lawrence 12/11/25 Adam Lawrence 12/11/25

Hope is a Precious Commodity

Once the workers in Mississippi saw how quickly the reliability techniques made their line safer and more efficient, they became unstoppable.

An egg, held in the palm of a left hand, in front of a wooden sign that says, "Raising Hope"

Adam Lawrence 11/27/25 Adam Lawrence 11/27/25

Know Your Niche

You can't be all things to all people. Once I narrowed my focus, I changed my approach and helped the most people.

Eight wooden cutouts of people, arranged in a circle on top of a wooden surface

Adam Lawrence 11/13/25 Adam Lawrence 11/13/25

Working Like a Business Owner

The hourly operator knew more about the science of board drying than anyone on the benchmarking team. This ownership correlated to the best running factory in our company.

A smiling man, holding a sign that says, "OPEN" in his hands, in front of his wedding cake store

Adam Lawrence 10/16/25 Adam Lawrence 10/16/25

The Birth and Quiet Death of Definitions

We created a beautiful, highly complicated product that no one bought. In the end, it led to many great innovations.

Adam Lawrence 9/1/25 Adam Lawrence 9/1/25

A Brilliant Invention

We were losing some of the most expensive veneer due to defects in the sheets. Jack had an idea and when he figured out how to solve the problem, he changed the furniture industry.

A group of light bulbs, one is lit up and has a hand up, showing the way

Adam Lawrence 7/7/25 Adam Lawrence 7/7/25

Improving Safety from the Perspective of our Customers

A clipboard on a desk, with a sign that says "Work Safely" on it.

Adam Lawrence 5/26/25 Adam Lawrence 5/26/25

Building their Future

A cup of coffee on a napkin, with the words "think, visualize, analyze, imagine" written on it.

Adam Lawrence 2/8/25 Adam Lawrence 2/8/25

Experimenting in Europe

A map of Europe, with a toy airplane resting between Portugal, France, and Spain

Adam Lawrence 9/26/24 Adam Lawrence 9/26/24

Zigging and Zagging Along the Way

An outdoor stairwell, positioned on the wall of a metal-sided building.

Adam Lawrence 9/12/24 Adam Lawrence 9/12/24

The Bottleneck

The COO loved my work, but couldn't afford to bring me down to his company every week. He challenged me to upskill his employees to take over the Kaizen event responsibilities. Challenge accepted!

The necks of three bottles, one orange, one green, and one brown, against a white background.

Adam Lawrence 9/5/24 Adam Lawrence 9/5/24

Living in the Moment

My project manager liked to tour new places and I found out how much he liked Formula 1 racing. While in Belgium, we found one of the most famous tracks in the world, Nürburgring. We walked in like we owned the place and had a blast taking it all in.

A series of Formula 1 race cars racing around a track.

Adam Lawrence 8/15/24 Adam Lawrence 8/15/24

Go with your Gut

I bought 200 ninja stress relievers to bring to a conference. My marketing mentor thought it was a bad idea. I decided to make the best of my "bad" investment.

A picture of a Ninja stress reliever that I hand out to all of my team members. It's on a brown desk surface.

Adam Lawrence 6/20/24 Adam Lawrence 6/20/24

A Picture is Worth More than a Thousand Words - It's Priceless

The leadership team didn't seem too interested in what I had to offer, until we showed them the before and after photos from their sister facility. Then, things got exciting!

A hand pointing to a diagram on a board. Two office workers, one male and one female, clapping.

Adam Lawrence 5/9/24 Adam Lawrence 5/9/24

Go to the Source

There were twelve different reports from eight different states all due at the same time. The only way to stay compliant was to contact each state agency and ask for their help.

The right hand of an office worker, with a pen in it, looking over a document. The left hand is flipping the pages of another document.

Adam Lawrence 4/11/24 Adam Lawrence 4/11/24

Perfection Isn't Always a Good Idea

We brought robots into our dining room table factory, thinking that they could make a much better looking and consistent product than we could by hand. They succeeded, only to be rejected by our customers.

An orbital sander on a piece of wood, with a lot of dust on the sander and the wood.

Adam Lawrence 3/28/24 Adam Lawrence 3/28/24

The Littlest Negotiator

When I was very young, my uncle taught me valuable business and negotiation lessons that I use to this day.

People shaking hands. Only the arms and hands are shown with a blue background.

Adam Lawrence 2/21/24 Adam Lawrence 2/21/24

All Night Long

This was my first IT Kaizen event. Our Gemba walk was scheduled from 9 pm Sunday to 1:30 am on Monday. Would the team find breakthroughs and would I be able to say awake?

Six coworkers having fun and celebrating something outside.

Adam Lawrence 2/14/24 Adam Lawrence 2/14/24

The Journey of 100 Google Business Reviews

When I got my first Google Business Review, I was excited for the feedback I received. Now I wanted more! How was I going to get more, I wondered?

A yellow word balloon, on a light blue background, with 5 stars in the middle of it.

Adam Lawrence 4/15/20 Adam Lawrence 4/15/20

Overcoming Resistance to Change

The team was trying to get the crew to try their new changeover process. The crew wanted to do it their old way. Here’s how we got them to change their ways.

A series of bottles on a conveyer, narrowing down to a smaller lane of bottles.

Based in Lancaster Pennsylvania. Serving businesses worldwide.