Kaizen Success Stories, Customer focus Adam Lawrence Kaizen Success Stories, Customer focus Adam Lawrence

The Strength of Ownership

Tips and tricks for facilitators to create ownership in the team.

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Speaking Up Takes Courage

Don't wait too long to find out if you're heading in the right (or wrong) direction.

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Kaizen Success Stories, Customer focus, Lean Adam Lawrence Kaizen Success Stories, Customer focus, Lean Adam Lawrence

Ownership at the Right Level

Our Pilot Plant strategy helped us eliminate the need for the HATED annual clean up.

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Line Up and Do the Right Thing

Sometimes you have to put yourself in the middle to protect the interests of the team.

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Fix it and make a difference

In a factory with thousands of improvement opportunities, helping just one person made it all worthwhile.

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Listen to your People, People

Although you can't schedule invention, you can reduce waste in the process leading up to it.

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Shine a Light on the Problem

Truly understanding the problem to be solved helped the team come up with a breakthrough solution.

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If it Fits, it Ships

Using Tell, Show, and Do prevented a problem that would have created a poor customer experience.

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This Stuff Works

Credibility was gained from the user of the system, rather than the "expert".

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Macon Progress

The day I learned a hard lesson about Leadership Commitment and almost got fired.

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Go to Gemba, even if you don't want to

This is the story of how I challenged the plant manager to go to the Gemba to verify his assumptions about the factory floor. Spoiler alert - he learned something he wasn’t expecting.

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Gemba Walks

The story of how I helped a team from St. Helens improve their gemba walk and directly improve productivity.

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Best Event Ever

My catch phrase for Kaizen events caught on throughout the organization and created energy and excitement for process improvement.

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Attention to Detail

This is story of how getting people to utilize standard work improved performance immediately and significantly.

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Call 911

By creating three questions, we were able to save critical minutes of preparation for the maintenance department.

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A Tasty Breakthrough

When our experienced engineer crushed cornflakes over the ceiling tile, we knew we had our answer.

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Go See For Yourself

When we saw what was actually happening behind the paint booth during changeover, we were horrified.

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Training in the Moment

During a changeover reduction Kaizen at a gummy vitamin factory, the team learned how to use “Tell, Show, and Do” to solidify the training for the crew.

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Rally to the Customer

Our vendor wasn’t able to make our special ceiling tiles anymore, so we had to figure out how to produce them in our Pilot Plant.

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Beer is the Answer

The crew wasn’t interested in reducing scrap, as it was too vague a concept for them. Once I compared our losses to amounts of beer, the light bulbs of understanding came on.

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