This is the story of how I challenged the plant manager to go to the Gemba to verify his assumptions about the factory floor. Spoiler alert - he learned something he wasn’t expecting.
We were arguing about a problem we were trying to solve when our Sensei walked over and told us to go to gemba to find it. I didn’t even know what it was!
During a changeover reduction Kaizen at a gummy vitamin factory, the team learned how to use “Tell, Show, and Do” to solidify the training for the crew.
The crew wasn’t interested in reducing scrap, as it was too vague a concept for them. Once I compared our losses to amounts of beer, the light bulbs of understanding came on.
The changeover reduction team needed some overnight help from an electrician. I had to set my all-time record for hours spent in Kaizen in order to ensure the work got done properly.