This is the story of how I challenged the plant manager to go to the Gemba to verify his assumptions about the factory floor. Spoiler alert - he learned something he wasn’t expecting.
We were arguing about a problem we were trying to solve when our Sensei walked over and told us to go to gemba to find it. I didn’t even know what it was!
During a changeover reduction Kaizen at a gummy vitamin factory, the team learned how to use “Tell, Show, and Do” to solidify the training for the crew.