Posts in Customer focus

How to Ensure Standard Operating Procedures Don’t Collect Dust

We have been trying to get others to follow standard operating procedures since the Cavemen painted “Way to Kill Mastodon” on the cave walls!

Leadership, Kaizen Success Stories, Customer focus, Operations, ServicesAdam LawrenceAugust 14, 2018Process Improvement Partners LLCstandard operating procedures, Wheel of Sustainability, leadership commitment

It's Better To Be Red Than Green

We have been taught that Red means stop and Green means go. In the context of Process Improvement, Red means that something isn’t performing as expected, and Green means everything is OK. But is it?

Leadership, Learning, Kaizen Success Stories, Customer focusAdam LawrenceAugust 7, 2018Process Improvement Partners LLCprocess improvement, Accountability, Leadership commitment