My first VSM for a non-manufacturing process

I applied Lean thinking exclusively to manufacturing processes for many years of my career. I wasn’t able to stretch my thinking beyond what I could see – the production of a physical product and how it impacts the customer, business, and employees. I conducted Value Stream Mapping (VSM – a strategic planning approach based on the view of the customer) sessions for many manufacturing facilities and we were able to identify countless opportunities to significantly improve safety, productivity, quality, and customer service. I developed a reputation for my ability to engage teams and facilitate complex sessions.

Innovation, Leadership, Learning, Customer focus, Kaizen Success StoriesAdam LawrenceMay 20, 2024Process Improvement Partners LLCCustomer focus, value stream mapping, Kaizen, Leadership commitment

Don’t be afraid to ask for help

I had many stops in my corporate career. I worked in furniture, ceiling grid, ceiling tile, ceramic tile, and vinyl flooring all over the world. My most challenging assignment was working for Dal-Tile in Dallas Texas. I was the environmental, health, safety, mining, and industrial engineering liaison for the twelve manufacturing locations around the country.

Leadership, Learning, Kaizen Success Stories, Customer focusAdam LawrenceMay 6, 2024Process Improvement Partners LLCSafety, leadership commitment, Customer focus

Raising the bar for quality

Amstrong World Industries and Worthington Steel combined forces to create the number one ceiling grid manufacturer in the world. It didn’t start out that way, as employees of both companies were feeling their way through the combination of cultures.

Innovation, Kaizen Success Stories, Customer focus, Learning, LeadershipAdam LawrenceApril 22, 2024Process Improvement Partners LLCCustomer focus, quality, Leadership

The Ship that Didn’t Sail

Sometimes, even though you know you could help a prospect, they don’t feel the same way. This is one of those stories about my inability to create alignment with a business leader.

Leadership, Learning, Services, Customer focusAdam LawrenceFebruary 27, 2024Process Improvement Partners LLCLeadership, learning, Customer focus

Rally to the Customer

Armstrong World Industries makes billions of square feet of ceiling tiles every year, shipping to locations all around the world. Most of these tiles are white. The remainder are off-white or a few standard colors. If a customer wants non-standard colors, until recently, Armstrong used an outside vendor.

Kaizen Success Stories, Innovation, OperationsAdam LawrenceMarch 10, 2020Process Improvement Partners LLCCustomer focus, teamwork

What Process Improvement Partners Can Do for Your Team

Process Improvement Partners LLC offers a variety of services that help teams achieve breakthrough results. Some are narrow in scope, while others are strategic in nature. Some are quite simple, and others are extremely complex. In all cases, we strive to apply the right service to our customer’s needs, providing hands-on assistance, where needed.

Services, Leadership, Learning, Customer focusAdam LawrenceOctober 2, 2018Process Improvement Partners LLCprocess improvement, teamwork, Customer focus

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