I was a corporate industrial engineer at Armstrong World Industries. From time to time, I was given projects that impacted all facilities around the world. John, our manufacturing VP, was hired from an outside company. He was determined to have an accurate measure of performance, to compare facilities, and identify the highest value opportunities for improvement and investment.
Read MoreIn 2011, Armstrong’s Marietta ceiling plant was utilizing technical resources and replacement workers to run the plant. Management and the labor union were unable to come to an agreement around their contract, and for seven months, the union workers were locked out.
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