Posts tagged Voice of the Customer

Value for the Customer

After many years, I was able to influence my number one client to take their Gemba walk to the next level of performance. When the hourly production operator stood up and gave his perspective, it changed the mind set of the leadership team.

Leadership, Kaizen Success Stories, Customer focus, ServicesAdam LawrenceJanuary 9, 2025Process Improvement Partners LLCCustomer focus, Voice of the Customer, Gemba walk, Workforce engagement

Hope is a Precious Commodity

I’m passionate about helping teams improve the reliability of their processes, using basic yet effective techniques to immediately boost the performance of their manufacturing lines. The best part is that the team can see and feel the results, and the techniques I teach are easy to learn and transferable to other lines and processes within the facility.

Kaizen Success Stories, Customer focus, Operations, ServicesAdam LawrenceNovember 13, 2024Process Improvement Partners LLCReliability, Teamwork, Voice of the Customer, Kaizen