I worked for an amazing manager during my time at Dal-Tile in Texas. Wayne treated people with respect, cared for them personally, and was true to his word.
Read More
In 2005, I was working in the central engineering group for Armstrong in Lancaster PA. One day, while I was sitting in my cubicle, the CEO of our division came up to me and told me that he needed my help at our newly acquired cabinet plant in Auburn Nebraska. I asked him what help I could provide. He looked at me and said, “Fix it – you’ll know what I mean when you get there.”
Read More
Most people don’t like being told what to do. They definitely don’t want to be told how to do it. But, with proper standardized work, we can show people the right way to do things and free their minds to work on more complex problems that they face.
Read More
The customer defines value for any product or service. If they aren’t willing to pay for something, it has no value to them. In the terminology of Lean, anything that doesn’t directly provide value to the customer is called “waste”. Further, there are eight specific types of waste.
Read More