A Good Story Provides a Good Opportunity

My First True Gemba Walk

Surviving a Brutal Work Environment

The Ship that didn't Sail

When Someone Knows You Better than You Know Yourself

Image is Everything - Understand How Your Reflection Looks to Others

My inability to provide a clear image of how I could help kept me from acquiring an important client.

My Stuff's not Going to Fit in that Box

I was so focused on the battle that I didn’t realize something good was happening

One Call was all that was Needed

A simple phone call would have saved 18 months of wasted effort.

Voice of the COWstomer

Cows never lie!

Peggy's Toolbox

Continuous Improvement efforts make an impact in my house.

Who Are We Designing This For?

Make information convenient for the people doing the work, not those managing the work.

Understanding is Critical

Proper communication is vital in order for the team to win.

Lean in Action

Making training more engaging through real life examples

Four Value Streams with Four Boards

We let each Value Stream team design their white board in a way that worked best for them

Speaking Up Takes Courage

Don't wait too long to find out if you're heading in the right (or wrong) direction.